Privacy Policy

1. Introduction

VC Ultimate ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or interact with our services. We operate in compliance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR) for European users, and applicable provincial and international privacy laws.

2. Information We Collect

Personal Information You Provide

• Name, email address, phone number, and shipping address when you create an account or place an order
• Payment information (processed securely through our payment provider — we do not store card numbers)
• Team information, player names, and roster details for custom uniform orders
• Communications you send to us via email or contact forms
• Preferences such as default currency, country, and language settings

Automatically Collected Information

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

• Process and fulfill your orders, including custom uniform production
• Manage your account, preferences, and VC Card membership
• Communicate with you about orders, shipping updates, and customer support
• Send promotional communications (only with your consent — you can opt out at any time)
• Apply and track promotional codes and discounts
• Improve our website, products, and services
• Prevent fraud and maintain security
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data under the following legal bases:

• Contract performance: Processing necessary to fulfill your orders and manage your account
• Legitimate interests: Improving our services, preventing fraud, and internal analytics
• Consent: Marketing communications and non-essential cookies
• Legal obligation: Tax records, regulatory compliance

5. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Service providers: Payment processors, shipping carriers, email delivery services, and cloud hosting (Supabase, Netlify)
• Team managers: If you join a team order, the team manager can see your name and order details for that team
• Legal requirements: When required by law or to protect our rights

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for 7 years for tax and legal purposes. You can request deletion of your data at any time through your profile settings.

7. Your Rights

Depending on your jurisdiction, you have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Delete your personal data ("right to be forgotten")
• Restrict or object to processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time for consent-based processing
• Lodge a complaint with a supervisory authority

To exercise any of these rights, visit your Profile page or contact us at privacy@vcultimate.com.

8. International Data Transfers

Your data may be processed in Canada, the United States, or other countries where our service providers operate. We ensure appropriate safeguards are in place through standard contractual clauses or equivalent mechanisms.

9. Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: